Frequently Asked Questions

Do you take insurance?
No, that’s why we can offer such low prices. Click Here to learn more.
Can I use my HSA and/or FSA funds to pay for this?
Yes, simply use your HSA or FSA card at checkout.
Is it easy to cancel?
Yes, you can cancel at anytime through your Diathrive account online or by calling our customer service team at 866-878-7477 Monday - Friday, 8:00 AM - 5:00 PM MST.
What if I get too many supplies?
You can pause or reschedule your next shipment at any time with just a few clicks. Reactivate when you are ready for your next order to ship.
Is the meter accurate?
Yes, the FDA regulates all meters and requires them to be within 15% of a blood laboratory value, 95% of the time. Our meter is FDA approved and accurate to within 15% of a laboratory value, 99% of the time. Click Here to learn more about our meter and glucose meter accuracy.
How can your prices be so low?
We are able to sell at wholesale prices because we work directly with our manufacturers and don't require insurance or a prescription. Click Here to read more about why we don't accept insurance and how we're able to keep our prices so low.
Can I order an additional meter?
Yes, you can add a second meter or any other product to your order at checkout.
How do test strips work?
For more information about how blood glucose test strips work, Click Here to see our blog post.

Still didn’t find what you are looking for?
Contact us at customerservice@diathrive.com and we will get back to you as soon as possible.

We are here to help every step of the way and to answer all your questions.