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For this week’s Q&A section of the blog, we’re going to address a common concern that our Customer Service department addresses daily, customers running out of test strips before they’re next subscription ships out.

At Diathrive, our number one goal is to take the hassle and exorbitant cost out of testing supplies. We have done this by creating quarterly membership plans that are customized to the number of times you need to test per day. Since our company works directly with the manufacturer and we don’t deal with insurance companies, we are able to deliver hospital grade testing supplies to your door at a lower cost than your corner drug store… or the pharmacy in the big box retailer down the street. And, with our membership plans, you don’t have to go anywhere to pick up your supplies. Instead, they arrive, on-time every quarter. Pretty cool, right?

While this is the ideal situation for many people with diabetes, every once and a while they run into a hiccup. Maybe it’s because the individual tested more times than they were intending to, or their bottle of strips got lost, or their dog chewed up the strips. Whatever the reason, this leaves the individual short on strips. These are common issues that most people with diabetes have. To help avoid running out of strips, here are few ways you can be better prepared for the inevitable testing strip fiasco.

#1 – Always keep an extra bottle of strips on hand

This is the easiest solution. Simply order an extra bottle of strips to keep at home. When doing this, make sure that each time you receive your quarterly shipment, you store one of the new bottles of strips and use your backup bottle. Having an extra bottle is great, but they do expire if you hold onto them too long. To order an extra bottle of strips, click here.

#2 – Up your subscription level one quarter per year

This tends to be the most popular solution for Diathrive customers. All you have to do is log in to your Customer Account at Diathrive.com and click on the Subscriptions link. From here, you can temporarily increase your subscription to 1 more test per day than what you’re currently using. This will ensure you get an extra bottle of strips next quarter at the lowest price.

#3 – Give Heidi a call

If you haven’t met our Customer Service Manager, Heidi, you’re missing out. She is easily the nicest person on the Diathrive team. If you give her a quick call, she can set you up to receive an extra bottle of strips with your next shipment so that you’ll be prepared for whatever may happen in the future.

Hopefully, these tips will help you prepare for the future so that you never have to go without the testing strips you need again.

Do you have a question about testing that you would like our team to answer? If so, please email your questions to customerservice@diathrive.com